How did Amazon screw up? Or how fast can you lose a customer? Article How Amazon Messed Up is the best summary ever, just to illustrate that everything you do should be for the customer. I couldn’t say it better and I’ve been selling online for 18 years. This is why you should sell on enaA.com, Slovenia’s largest marketplace. Because we take all this into account. Our partners just have to prepare the best offers. The enaA team takes care of the rest. I’m really proud of them!

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It seems that our pace of life is much quicker than that of any of the generations before us, and owing to the internet and smartphones we are shifting to an even quicker pace. We tend to be quite prudent when it comes to online shopping and are not very likely to make purchases in just a few clicks. In fact, the online store www.enaA.com recorded that one customer made their purchase after 16 months had passed from placing the product into their shopping cart. So, how exactly do we shop online?

A little less than 30% of customers shop by only looking at the site of the product that they plan to purchase. Around 60% visit three sites before committing to a purchase. The number of customers who look at more than four sites is rapidly decreasing. Though it is interesting to note that these customers account for more than half of the purchases in view of the total purchase value. Customers who purchase high-end products dedicate more time and put more thought into their purchasing decisions, while impulse buys are reserved for cheaper items.

Fig. 1 – Number of sites visited before placing the order (source: enaA.com)

It is also interesting to see how much time passes from the moment someone visits an online store to them choosing an item and then completing the purchase by placing the item into the cart. A total of 43.06% of customers take the plunge on the same day, while 37.17% of customers make the final click after anywhere from 12 to 30 days. It seems that in this case too, the comparison of the share of purchases by value is inverted. The value of speedy purchases represents 36.2% of the total value of purchases, while the value of purchases made after 12 to 30 days accounts for 44.11% of the total value. It is safe to say that prior to purchasing a high-end product, we not only look at more websites but also allow ourselves more time to check out the offers at other online as well as brick and mortar stores. It is also true that it takes customers more than four days to place orders for above-average purchases (€160 at enaA.com).

Fig. 2 – Time between the first visit and placing the product into the shopping cart (source: enaA.com)

But prudency does not end here. After placing the item in the cart, 72.07% of customers make the purchase immediately or on the very same day. However, it should not be ignored that 7.42% of customers make the actual purchase after 28 day or more. This, of course, includes our record-breaker of 16 months.

Fig. 3 – Days between placing the product into the cart and placing the order (source: enaA.com)

If your goal is to sell items faster or, better yet, to sell them in general, I suggest providing the customer with a detailed product description. The description should include everything a customer might be interested in. This will reduce their need to seek out further information on the product elsewhere. By doing so, they will be less likely to purchase the product that you are offering somewhere else. There’s nothing easier than offering a customer who has almost made up their mind to make the purchase at your online store a discount in the form of a personal conversation.

Whatever you do though, never treat online customers hastily.

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Excellent experience with Trillenium at Asos in London. VR is next big step in the way we will use our computers, smartphones. Glad to be at least small part of it.

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If your sales figures mainly depend on Google, Facebook, and various advertising networks, you’ve hit a dead end. Even if an average 2% of clicks end up converted to sales (not a bad result), taking into account an average price of $ 0.15 per click (also not a bad price), the cost of advertising with Google amounts to $ 7.5 per purchase. If this was the price to pay just once for a regular customer, guaranteed to buy more, you’d still be able to stay in the black. However, you will have to pay $ 7,5 for each purchase coming from Google forever. Customers are creatures of habit. The next time the majority of customers will again start their sales journey on Google. If your ad is not there this time round.

After Google changed the positions of ads and is now more advertising panel than search engine. On mobile phones whole first screen is reserved for ads. On PC’s and laptops users now see four ads first and only two to three search engine results.

Ok. Thank’s Google. It is even more clear now how to actually successfully sell online. Just take next three steps forwards as soon as possible:

1. Calculate the actual success rate of your existing Google advertising campaigns, as well as other services where you might be paying for clicks or impressions (price comparison sites, for example are even less effective than Google), making sure the sales you generate with their help let benefits go to your pockets and not theirs. Think about whether it’s worth it in the long run!

2. Ensure your offer has the best possible content. This is a mantra repeated time and time again by all SEOs and inbound marketing experts. However, never put too much stock into how many times your keyword is written in the meta tag. What you need is a truly excellent description of your offer. It needs to be a real pleasure to read, telling buyers everything there is to know about your offer and convincing them to make a purchase. You should additionally ensure a short summary which is visible when a link to your page is published on Google, Facebook, etc. And that’s it. Believe me, if you don’t know the best description for your offer, no inbound or SEO expert can help you.

3. Instead of paying for clicks and impressions, start by only paying an adequate share of the realized sales to those who help you generate a larger number of purchases. Use performance marketing! You can find on affiliatewindow.com all top brands are using it.

Alternatively, you can post your offer in the largest online stores on the Internet:

a. Amazon.com
b. Alibaba.com
c. Ebay.com
d. enaA.com

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Po najnovejših podatkih internet uporablja približno 2,5 milijarde ljudi. Večina, kar 1,7 milijarde, jih živi v Aziji, več kot 600 milijonov na Kitajskem. Najbolje spletno omrežena mesta na svetu so v Južni Koreji in na Japonskem.

V ZDA je »samo« 250 milijonov uporabnikov. V Braziliji skoraj toliko kot na Japonskem, okrog sto milijonov. Na splet je priključenih več kot 8,7 milijarde naprav – več, kot je ljudi.

Zato, da ta navidezni svet deluje, potrebujemo čisto konkretnih 37 milijonov kilovatov električne moči. V času, ko zaradi avtomatizacije, robotizacije in informatizacije izginjajo tradicionalni poklici, je prav splet edini prostor, v katerem se ustvarjajo nove potrebe, ki ženejo gospodarski razvoj. Realne ali navidezne potrebe, mar ni bilo vedno vseeno?

Nizka povprečna starost 

Med državami z največjim številom uporabnikov spleta najdemo najbogatejše države, ki se lahko pohvalijo z izredno velikim deležem uporabnikov med prebivalci: ZDA, Japonsko, Nemčijo, Veliko Britanijo in Francijo, največji Kitajsko in Indijo, v redu, tudi Rusijo, potem pa, presenečenje, Nigerijo, ki ima 56 milijonov uporabnikov spleta, več kot Velika Britanija. Tik pod vrhom sledijo Mehika (44 milijonov), Južna Koreja, Indonezija, Filipini, Egipt, Vietnam, Turčija, Pakistan (35 milijonov).
In vse te države imajo eno skupno značilnost – nizko povprečno starost prebivalstva: Nigerija 15,2 leta, Pakistan 21, Filipini 22,7, Egipt 24, Mehika 26,7, Vietnam 27,4, Indonezija 27,9, Turčija 28,1 leta. Ko otroci v teh državah odrastejo, bo svet njihov in tak, kot si ga želijo sami.

Če pogledam še največje – Kitajska 35,2 leta, Brazilija 30 in Indija 25,9 leta -, se vprašam, kaj jim lahko Slovenija, ki je s povprečno starostjo prebivalstva 42,1 leta v družbi najstarejših (opazno odstopa le še Monako z 48,9 leta), sploh ponudi.

S čim se ukvarjamo mi

Sredi tektonskih generacijskih, tehnoloških in kulturnih premikov se mi ukvarjamo s tem, kako bomo varčevalcem stare LB iz BiH in Hrvaške vrnili denar z obrestmi, ki jih NLB itak ni zaslužila, saj je v tem času delala zgubo, ter z iskanjem ministra za gospodarstvo, gradbeniki pa pričakujejo, da bo vlada uresničila njihov načrt oživitve slovenskega gradbeništva in odprla 20 tisoč novih delovnih mest. Za koga pa bodo zidali, če nas je vse manj? In kje bodo našli 20 tisoč mladih, ki jih bo tako delo zanimalo?

Ali res živimo na istem planetu?

Na mojem planetu nove generacije prinašajo spremembe. Če ne verjamete, da lahko na spremembe vplivajo mladi Nigerijci, ne pozabite na mlade v najrazvitejših državah. Z novimi navadami, ki ne ustrezajo tradicionalnemu porabniškemu vzorcu, se srečujeta celo digitalna velikana (in veterana) Amazon in Apple.

Težave Amazona in Appla

Amazonu prodaja knjig ne raste več po pričakovanjih. Kupci jih ne želijo več kupovati, raje si izposojajo. In to jim je omogočil prav Amazon sam. S tem so se sicer želeli pripraviti na pričakovane spremembe, presenetilo pa jih je, kako hitro se je sprememba zgodila.

Tudi Applov poslovni model temelji na tem, da prepričuje kupce, naj kupujejo stvari. A zakaj bi kupil glasbeni album na iTunes, če je zaradi razvoja interneta pravzaprav čisto vseeno, ali ga imaš na računalniku, v oblaku, na iTunes ali pa na prijateljevem Facebook zidu. In če ga poslušaš le enkrat, zakaj bi ga kupil? Prodaja glasbe prek iTunes je letos že upadla za 13 do 14 odstotkov.

Ekonomija delitve

Vse hitreje se širi tudi ekonomija delitve (sharing economy). Razumljivo, da se tak¬sisti na vse pretege upirajo širitvi Uber.com, saj jim ta odžira posel. Sprašujejo se, zakaj bi plačevali visoke davke in licence za opravljanje svoje dejavnosti, če jih mesta in države ne zaščitijo pred precej cenejšimi Uberjevimi prevozi.

A tako kot je konec šestdesetih let prihod avtomatskih pralnih strojev spravil perice ob delo, danes aplikacije, ki povezujejo pametne telefone in GPS, precej učinkoviteje povezujejo povpraševanje in ponudbo ter omogočajo najti prazno prevozno sredstvo hitreje in, seveda, ceneje.

Prazne hiše, parkirani avtomobili

Airbnb.com mi omogoča rezervacijo apartmaja, sobe ali hiše mimo hotelskih verig. Mladi se za nove načine ne odločajo samo zaradi osebnega varčevanja, temveč tudi zato, ker s tem varujejo planet. Viri so omejeni in želijo jih čim bolje izkoristiti. Zakaj graditi prazne hiše, ki čakajo na goste, ali delati avtomobile, ki večino svoje življenjske dobe stojijo na parkirišču. V tem duhu nastaja tudi vse več spletnih strani, ki omogočajo izposojo vrtalnih strojev, orodja, kosilnic, gra¬-belj… med sosedi. Strani, kot so Neighborgoods.net, Street¬bank.com ali Justshareit.com, ljudem obenem omogočajo tudi nove načine medsebojnega spoznavanja in druženja.

Internet vzemimo resneje

Tam zunaj prihajajo na trg nove milijarde ljudi s potrebami in pričakovanji, ki jih niti ne poskušamo razumeti. To je trg, ki raste. Ali lahko 42-letnemu Slovencu res uspe tako, da bo gradil hiše 21-letnim Pakistancem? Ali pa je že skrajni čas, da tudi pri nas internet in vse okrog njega vzamemo resneje in poskrbimo, da bodo naši otroci znali ustvariti nove potrebe v svetu, ki nastaja, in s tem tudi nova delovna mesta? Drugih ni. Kdor obljublja spet več služb, ki jih že poznamo, laže.

Prvič objavljeno 27.11.2014 na  http://www.finance.si/8813484/Kdor-obljublja-slu%C5%BEbe-la%C5%BEe

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